Terms and conditions of use
GENERAL TERMS AND CONDITIONS OF SALE
PURPOSE AND GENERAL
Through its site armamania.net, armeriaayala.com and armasayala.com, THE COMPANY provides information about its products and offers the possibility of its acquisition. Due to the content and purpose of the Website, people who want to benefit from their services must have the status of "Customer", which acquires completing the registration form and following the steps THE COMPANY subsequently communicates through email. The condition of Customer assumes adherence to the Conditions of Use version published at the time the Website is accessed.
In any case, there are pages of the Website accessible to individuals or legal entities that do not register or start a product purchase (hereinafter, "Users"). In this sense, Users accessing these parts of the Website agree to be subject to the terms and conditions set out in these General Conditions, to the extent that they may be applicable.
THE COMPANY wishes to inform its Customers and Users that it is addressed exclusively to a public over 18 years and that the territory in which it accepts and distributes orders is the one understood by [Indicate territorial scope, for example: "Spain" or "Spain And Portugal ", etc.) (hereinafter referred to as the" Territory "). If a user were interested in receiving an item outside the Territory, he / she should contact THE COMPANY through the form or sending an email to firstname.lastname@example.org, we would study your request and inform you about it.
For any type of doubt, query or suggestion, you can send us your comments by email to: email@example.com
The descriptions of the products displayed on the Website are made based on the information provided by the suppliers of armamania.net, armeriaayala.com and armasayala.com However, the information given about each product, as well as photographs or related videos To the same and the trade names, marks or distinctive signs of any kind contained in the COMPANY website, are exposed in armamania.net, armeriaayala.com and armasayala.com for guidance.
All the prices of the products that are indicated through the web page include the VAT / IGIC and the other taxes that could correspond. However, these prices do not include the costs of shipping the products, which are detailed separately and must be accepted by the Customer.
THE COMPANY informs the Customer that the number of available units is kept up to date with stock in stock and availability by our suppliers. In no case will THE COMPANY intentionally sell more units than it has or the supplier has reserved.
THE COMPANY will make every effort to please all its Customers in the demand for the products. However, on occasion, and due to causes not easily controlled by the COMPANY such as human errors or incidents in computer systems, it is possible that the quantity finally served by the supplier differs from the order made by the COMPANY to satisfy the customers' orders.
In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not entitle the cancellation of the entire order. If, as a result of this cancellation, the customer wants to return the delivered product must follow the stipulated in the Return section.
The Customer agrees to pay at the time of placing the order. At the initial price listed on the website for each of the products offered will be added the rates corresponding to the relevant shipping costs. In any case, said tariffs will be communicated to the Client before the purchase.
The ticket or proof of purchase that corresponds to the purchase order will be available and can be viewed in armamania.net, armeriaayala.com and armasayala.com in the section "My account", "Orders".
The Customer must pay the amount corresponding to his order by payment through credit or debit card (Visa, Mastercard, Visa Electron and / or other similar cards), transfer, cash on delivery, PayPal or any of the other forms of payment That the Company makes available. The card with which the payment is made must have an issuing financial institution at a Spanish bank or savings bank.
The Customer shall notify THE COMPANY of any improper or fraudulent charge on the card used for the purchases, by email or telephone, in the shortest possible time for THE COMPANY to make the appropriate arrangements.
THE COMPANY has the maximum commercially available security measures in the sector. In addition, the payment process works on a secure server using the Secure Socket Layer (SSL) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible for the Client's computer and the Website's. This way, when using the protocol SSL is guaranteed:
That the Client is communicating its data to the server center of THE COMPANY and not to any other that tries to impersonate it.
That between the Client and the server center of THE COMPANY the data are transmitted encrypted, avoiding its possible reading or manipulation by third parties.
FORMALIZATION OF ORDERS
CANCELLATION OF ORDERS
THE COMPANY will accept cancellations of orders when they are requested before the shipment of the same. To cancel, you must request it using the "Customer Service" form or by sending an e-mail to firstname.lastname@example.org
DEADLINES, PLACE OF DELIVERY AND EXTRAVÍOS
THE COMPANY undertakes to deliver the product in perfect condition at the address that the Customer indicates in the order form, and that in any case must be included within the Territory. In order to optimize delivery, we thank the Customer to indicate an address in which the order can be delivered within normal business hours.
THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the Customer in the order form is not realistic or omitted.
THE COMPANY informs the Client that it is possible for the same order to be divided into several deliveries.
II. Delivery term
Armamania.net, armeriaayala.com and armasayala.com offers various methods of shipping, price and speed of delivery to its customers. The client will be free to choose one or another method, although armamania.net, armeriaayala.com and armasayala.com will always advise their clients when choosing the characteristics and particularities of each method.
Each delivery is considered made from the moment in which the transport company puts the product at the customer's disposal, which is materialized through the control system used by the transport company.
In the case of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel his order in accordance with the procedure described in Section "11. Refund". Delays in delivery shall not be considered to be cases in which the order has been placed at the disposal of the Customer by the transport company within the agreed time limit and could not be delivered for cause attributable to the Customer.
Once the order leaves our warehouse, you will be sent an e-mail notifying you that your order has been accepted and is being shipped.
For security reasons, THE COMPANY will not send any orders to PO Boxes or military bases, nor will it accept any orders when it is not possible to identify the recipient of the order and its address.
III. Delivery Data, Unrealized Deliveries and Loss.
If at the moment of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY hires, as part of the courier service, carrying out a series of follow-up actions, aimed at ensuring that delivery takes place.
If after 7 business days after delivery to the distribution of the order has not been arranged delivery, the Customer must contact the COMPANY. In the event that the Customer does not do so, after 10 business days from delivery to delivery of the order will be returned to our warehouse and the Customer shall bear the costs of shipping and return to origin of the goods, as well as Associated management costs.
If the reason why delivery was not possible is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.
The Client must verify the good condition of the package before the carrier that, on behalf of THE COMPANY, make the delivery of the requested product, indicating in the delivery note any anomaly that could detect in the packaging. If, after a review of the product, the Customer detects any incidents such as blow, breakage, signs of having been opened or any defect caused by the shipment, it undertakes to notify THE COMPANY via email within the shorter Time, before the next 24 hours from delivery. From that moment no incidents will be addressed for that type (only warranty parts).
All products purchased in THE COMPANY may be returned and refunded, provided that the Client notifies THE COMPANY of its intention to return the purchased product (s) within a maximum period of 7 calendar days from the date of delivery and That the rest of the conditions established in this section are fulfilled.
THE COMPANY will only accept returns that meet the following requirements:
The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
The shipment must be made using the same box in which it has been received to protect the product. For the case that can not be done with the box with which it was delivered, the Customer must return it in a protective box in order for the product to reach the store of THE COMPANY with the maximum possible guarantees.
A copy of the delivery note must be included inside the package, where the products returned and the reason for the return are also marked.
With the objective of facilitating to the Customers the process of return and to be able to make a correct follow-up of the same, THE COMPANY establishes as the only procedure of return the one established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, not the one you ordered, etc.), the amount of the refund will be refunded. If the reason is different (the products were served correctly but not to your liking), the cost of the return costs will be borne by the customer.
To proceed with a return, the following steps must be followed:
Report within 7 calendar days of receipt that the product wants to be returned. The information can be made via email to email@example.com or through the customer service form.
THE COMPANY will inform the customer of the address to which the product should be sent.
The customer must send it through a courier company of his choice. The return must be paid by the customer.
Inform the courier company used, date and time of the return.
II. CLIENT Refunds
The return of the products will result in a refund equal to the cost of the products returned minus the cost of the return service.
If the return is by decision of the customer and not due to a manufacturing defect covered by the guarantee, in no case a subjective defect, or error of THE COMPANY according to the payment system, the costs of the return service may increase (to consult). If the purchase was made from abroad by bank transfer, the possible transfer costs charged by the bank will be applied. If the purchase has been made by VISA/MASTERCARD, the percentage charged by the bank at the time of payment to THE COMPANY will be applied (to be consulted). If the purchase has been made through an external financial company, the expenses applied by the latter will be charged (to be consulted). If the payment is made by any other payment system not specified above, the expenses that apply in each case will be charged (to consult).
Returns and partial cancellations will give rise to partial refunds.
THE COMPANY will manage the return order under the same system that was used for the payment within 3 days from the confirmation of arrival to the store of the returned order. The application of the return to the account or card of the Client will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
III. Specific sales conditions for each brand and/or specific item.
In the description of each article it is possible that THE COMPANY specifies specific conditions of sale of each article. Baikal brand items: Baikal brand items may have some scratches, damage or clear marks of handling in its manufacture or transport. The wrapping of the articles, given the distribution and shipping conditions of the Baikal house, may present oil marks or slight damage to them. The images shown in the product sheet are only indicative, the final product may vary from the product shown in the images. The aesthetic aspects of the articles may vary in the final product, such as engravings on the surface, position of the latter, position of some elements, color or dimensions. None of the above facts will be reasons for the return of a Baikal brand product.
GUARANTEE OF THE PRODUCTS ACQUIRED
THE COMPANY acts as distributor of manufacturers that guarantee that the products that are presented for sale on the site armamania.net, armeriaayala.com and armasayala.com work correctly and have no defects or hidden defects that could make them dangerous or inadequate For normal use.
The contractual warranty offered is the one usually granted by the manufacturer. Once the Customer has received the product will have the instructions provided by the manufacturer in its box, sufficient for the correct use and installation of the product and all information about the warranty. No Customer may request a more extensive warranty than the one indicated therein.
THE COMPANY shall not be obliged to collect the damaged product and the Customer must contact the Manufacturer's After Sales Service. In this sense, THE COMPANY will carry out the actions aimed at providing the Customers who so request the contact details of said service and will provide to this information sufficient for the presentation of the relevant claims.
The warranty will lose its validity in case of defects or deterioration caused by external factors, accidents, in particular, electric accidents, wear, installation and use not in accordance with the instructions of the Manufacturer.
Products modified or repaired by the Customer or any other person not authorized by the Manufacturer are excluded from the guarantee. The warranty shall not apply to apparent defects and defects of conformity of the product, for which any claim shall be made by the Customer in question within 7 days after delivery of the products. The warranty will not cover products damaged by improper use.
INTELLECTUAL AND INDUSTRIAL PROPERTY
THE COMPANY has all the rights regarding the content, design and source code of this web page and, in particular, without limitation, on photographs, images, texts, logos, designs, trademarks, trade names and data that are Include on the Web.
Clients and Users are warned that such rights are protected by current Spanish and international legislation relating to intellectual and industrial property.
In addition, and without prejudice to the foregoing, the content of this website is also considered as a computer program, and therefore, it is also applicable to all Spanish and European Community legislation in force in the matter.
It is expressly forbidden the total or partial reproduction of this Website, or any of its contents, without the express written permission of THE COMPANY.
Likewise, it is totally prohibited to copy, reproduce, adapt, modify, distribute, commercialize, publicly communicate and / or carry out any infringement of current Spanish legislation and / or internments in matters of intellectual and / or industrial property, as well as The use of the contents of the Web, if not with the express prior written authorization of THE COMPANY.
THE COMPANY informs that it does not grant any license or implicit authorization regarding intellectual property rights and / or industrial or any other right or property related, directly or indirectly, with the contents included in the Web.
The use of the contents of the web domain for informational and service purposes is authorized only, whenever the source is cited or referred to, and the user is solely responsible for the misuse of the same.
ACCESS AND STAY ON THE WEB. OUR CONTENTS
Clients and Users are fully responsible for their conduct, when accessing the information of the Web, while browsing in the same, as well as after having accessed.
As a consequence of the above, Customers and Users are solely responsible to THE COMPANY and third parties of:
The consequences that may result from a use, for purposes or effects that are unlawful or contrary to this document, of any content of the Web, whether or not made by THE COMPANY, published or not under its official name.
As well as the consequences that may result from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the Web or its services or prevent normal enjoyment by Other Users.
THE COMPANY reserves the right to update the contents when it deems it convenient, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the Web to Customers and Users who do an evil Use of the contents and / or breach any of the conditions that appear in this document.
THE COMPANY informs that it does not guarantee:
That the access to the Web and / or the Web of link is uninterrupted or error-free.
That the content or software to which the Clients and Users access through the Web or of the link Web does not contain any error, computer virus or other elements in the contents that can produce alterations in your system or in the electronic documents and files Stored in your computer system or cause another type of damage.
The use of the information or content of this Web or link Websites that Customers and Users could perform for their personal purposes.
The information contained in this website must be considered by the Clients and Users as informative and guiding, both in relation to its purpose and its effects, which is why:
THE COMPANY does not guarantee the accuracy of the information contained in this website and therefore do not assume any responsibility for any possible damages or discomforts for Users that could result in any inaccuracy present on the Web.
THE COMPANY does not assume any responsibility derived, by way of enunciation but not limiting:
The use that the Customers or Users may make of the materials of this website or linking sites, whether prohibited or permitted, in violation of the intellectual property rights and / or industrial content of the Web or third parties.
From any damages to Customers or Users caused by normal or abnormal operation of the search tools, the organization or location of the contents and / or access to the Web and, in general, of the errors or problems That are generated in the development or instrumentation of the technical elements that the Web or a program provides to the User.
Of the contents of those pages to which the Clients or Users can access from links included in the Web, whether authorized or not.
The acts or omissions of third parties, regardless of whether these third parties could be linked to THE COMPANY through contractual means.
From the access of minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise an adequate control over the activity of the children or minors in their charge or to install some of the tools of control of the use of Internet with (I) access to materials or contents not suitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.
Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or surroundings to the Web and / or sites of link, nor will answer, therefore, of the possible damages and prejudices that suffer The Clients or Individual and / or collective Users as a result of said communications and / or dialogues.
THE COMPANY will not be responsible in any case when they occur:
Errors or delays in the access to the Website by the Customer when entering their data in the order form, the slowness or impossibility of receiving by the recipients of the order confirmation or any anomaly that may arise when these Incidents are due to problems in the Internet, causes of unforeseeable event or force majeure and any other unforeseeable contingency outside the good faith of THE COMPANY.
Faults or incidents that may occur in communications, deletion or incomplete transmissions, so that the services of the website are not guaranteed to be constantly operational.
Of the errors or damages produced to the website by a use of the inefficient service and bad faith by the Client.
Non-operation or problems in the email address provided by the Client for sending the order confirmation.
In any case, THE COMPANY undertakes to solve any problems that may arise and to offer all necessary support to the Client in order to arrive at a quick and satisfactory resolution of the incident.
Likewise, THE COMPANY is entitled to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. THE COMPANY reserves the right to modify the conditions of application of the promotions, extend them by communicating it properly, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of the same.
The translation of these Terms and Conditions of Use is done automatically from the Spanish language (Castilian) to the rest of the languages of our website armaayala.com and may contain some error or disagreement in them. For legal purposes, the Terms and Conditions of Use applied to purchases will be those written in Spanish (Castilian), which can be consulted on the website armaayala.com itself, documents written in languages other than Spanish will only serve as information, will not be applicable, only the Terms and Conditions of Use document written in Spanish (Castilian) will be applicable, which can be consulted at the following link: https://armasayala.com/es/content/9-terminos-y-condiciones-de-uso By making a purchase on our website and accepting the Terms and Conditions of Use, the Client accepts that the Terms and Conditions of Use expressed in any language other than Spanish are only informative and that the Client accepts the Terms and Conditions of Use drafted and expressed in the Spanish language (Castilian).
La traducción de estos Términos y Condiciones de Uso se realiza de forma automática desde el idioma español (castellano) al resto de idiomas de nuestra web armasayala.com y puede contener algún error o contrariedad en ellos. A efectos legales, los Términos y Condiciones de Uso aplicados en las compras serán los redactados en español (castellano), los cuales se pueden consultar en la propia pagina web armasayala.com, los documentos escritos en idiomas distintos al español solo servirán como información, no serán aplicables, solo será aplicable el documento de Términos y Condiciones de Uso redactado en el idioma español (castellano), el cual se puede consultar en el siguiente enlace: https://armasayala.com/es/content/9-terminos-y-condiciones-de-uso . Al realizar una compra en nuestra web y aceptar los Términos y Condiciones de Uso el Cliente acepta que los Términos y Condiciones de Uso expresados en cualquier idioma distinto al español solo tienen carácter informativo y que el Cliente se acoge a los Términos y Condiciones de Uso redactados y expresados en el idioma español (castellano).